Return Policy — Florifempeng

At Florifempeng, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

Items may be returned within 7 days of delivery, provided they are:

• Unused and unworn
• In their original condition
• Returned with original tags and packaging

Items that show signs of use, damage, or alteration may not be eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Sale or discounted items
• Worn or damaged products
• Customized or special-order items

Exchanges

We only replace items if they are defective, damaged, or the wrong item was delivered. Exchange requests must be made within the return period.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed through the original payment method within a few business days.

Shipping Costs

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact Florifempeng immediately with photos and order details so we can resolve the issue quickly.

Contact Us

For return, exchange, or refund inquiries, please contact our customer support team through our official website or communication channels.